2013 Temkin Experience Ratings: 19 Industry Results

March 27, 2013 Leave a comment

I published posts for all 19 industries in the 2013 Temkin Experience Ratings.They rank each company in the industry, their change since last year, and the relative results for all the three components of the ratings: functional, accessible and emotional. Here are links to each industry:

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2013 Temkin Experience Ratings

> Airlines
> Appliance makers
> Auto dealers
> Banks
> Car rental agencies
> Computer makers
> Credit card issuers
> Fast food chains
> Grocery chains
> Health plans
> Hotel chains
> Insurance carriers
> Internet service providers
> Investment firms
> Parcel delivery services
> Retailers
> Software firms
> TV service providers
> Wireless carriers

Here’s my post with links to industry-specific results from 2012.

See all of our ratings…Temkin Ratings website

Filed under 2013 Temkin Ratings, Customer experience

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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