Industry Details for 2012 Temkin Experience Ratings

March 22, 2012 Leave a comment

I’ve now completed posts covering all 18 industries in the 2012 Temkin Experience Ratings. Here are links to all of the industry-specific posts:

>Airlines
>Appliance makers
>Auto dealers
>Banks
>Car rental agencies
>Computer makers
>Credit card issuers
>Fast food chains
>Grocery chains
>Health plans
>Hotel chains
>Insurance carriers
>Internet service providers
>Investment firms
>Parcel delivery services
>Retailers
>TV service providers
>Wireless carriers

Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.

The bottom line: It’s good to compare results within and across industries

Filed under 2012 Temkin Ratings, Customer experience

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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