eBook: 15 Tips for Engaging Employees

October 6, 2015 3 Comments

1510_15TipsToEngageEmployees_CoverIn honor of CX Day, Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary: 

It is impossible for an organization to deliver a great customer experience without an engaged workforce. To help you engage your employees in your customer experience journey, we have compiled a list of 15 examples of how leading-edge companies are practicing what Temkin Group calls the “Five I’s of Employee Engagement”—Inform, Inspire, Instruct, Involve, and Incent—which you can modify and emulate at your own firm. 

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Filed under Best Practices, Bruce Temkin Research, CCXP1 Customer-Centric Culture, CCXP4 Customer Experience Strategy, Customer experience, eBook, Employee Engagement, Isabelle Zdatny Research, Temkin Group Research

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

3 Responses to eBook: 15 Tips for Engaging Employees

  1. Jeffrey Summers says:
    October 6, 2015 at 6:08 am

    The links take you to a PDF of: 25 Tips For Amplifying Empathy not the one noted. 

    Reply
  2. Naval Vaswani says:
    July 13, 2016 at 5:51 am

    Awesome…great

    Reply

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