B2B Customer Experience Resources

Temkin Group’s research regularly covers B2B environments, so we put together this landing page to share some of our content in this space. As a starter, you may want to watch this webinar with Aimee Lucas, Embedding Customer-Centricity Across Key B2B Processes.

Here are some research reports with B2B content:

• Report: Engaging A Tethered Workforce
• Report: Tech Vendors: Product and Relationship Satisfaction, 2017
• Report: Lessons in CX Excellence, 2017
• Business-to-Business-to-Customer (B2B2C) CX Best Practices
• Report: 2016 Temkin Experience Ratings of Tech Vendors
• Report: Tech Vendor NPS Benchmark, 2016 (B2B)
• Report: Lessons in CX Excellence, 2016
• Report: Tech Vendors: Product and Relationship Satisfaction, 2016
• Report: B2B Customer Experience Best Practices
• Report: Tech Vendor NPS Benchmark, 2015 (B2B)
• Report: Lessons in CX Excellence, 2015
• CX in the C-Suite: Webinar With Mercedes-Benz CEO

View all of our B2B content