Connecting Brands, Leaders, Employees, and Customers
December 27, 2016 2 Comments
Voice of the Customer (VoC) programs are a central part of most customer experience efforts. Here’s some interesting data snippets from the recent report, State of VoC Programs, 2016.
For additional info, check out our VoC resource page.
You can download (and print) this infographic in different forms:
November 9, 2016 Leave a comment
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. It pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State of CX Metrics, 2015.
You can download this infographic in different forms below, including in poster form.
You can download (and print) this infographic in different forms:
The bottom line: Make sure you have plans to be mobile first.
October 19, 2016 1 Comment
We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. Enjoy! You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation.
You can download (and print) this infographic in different forms:
The bottom line: The customer experience you deliver is a reflection of your culture
October 5, 2016 Leave a comment
Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration.
Take a look at last year’s ultimate CX infographic.
Here are links to download different versions of the infographic:
Infographic: in .jpg format, in .pdf format
18″ x 24″ poster: in .jpg format, in .pdf format
September 8, 2016 4 Comments
One of Temkin Group’s four CX core competencies is Employee Engagement. That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic.
You can download the infographic (or poster) below. I hope you enjoy it.
Here are links to download versions of the infographic:
Poster (18′ x 24″) in .pdf file or in .jpg file
Infographic in .pdf file or in .jpg file
The bottom line: Good things happen you engage your employees.
April 1, 2016 1 Comment
Here are some of insights from the report, State of CX Metrics, 2015.
You can download (and print) this infographic in different forms:
February 22, 2016 Leave a comment
Temkin Group’s research shows that companies evolve through six stages of CX maturity, but the higher levels of maturity take a significant jump in focus and commitment. What does that path look like? Take a look at this infographic.
You can download (and print) this infographic in different forms:
The bottom line: Make the leap from fluff to tough
February 4, 2016 Leave a comment
Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports:
You can download (and print) this infographic in different forms:
January 15, 2016 4 Comments
People always ask about the connection between customer experience and business results. Well, here’s some visual evidence of the linkage. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015.
You can download (and print) this infographic in different forms:
December 7, 2015 5 Comments
As the title of this post says, CX needs more emotion. If you like this infographic, then you can download this version in .pdf or download a 18″ x 24″ poster version).
The bottom line: Let’s put more emotion into CX!
October 6, 2015 1 Comment
Once again, Temkin Group is publishing a new infographic for CX Day.
You can see the full infographic below. Here are links to:
January 9, 2015 2 Comments
I looked through Temkin Group’s 2014 research and picked out 10 interesting factoids. It was difficult to narrow down to 10 items that collectively provide a sense of the state of customer experience.
Click here to download a 18″ x 24″ poster version (.jpg)
The bottom line: We did a lot of research in 2014!
November 11, 2014 1 Comment
Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research.
Here’s a poster version and you can see the full infographic below. I hope you enjoy it.
If you like this content, check out our VoC Resource Page.
Here are links to download versions of the infographic:
Here are links to the research referenced in the infographic:
The bottom line: Make sure to capitalize on the voice of your customers.
October 7, 2014 Leave a comment
In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic.
You can see a vertical infographic below or:
Here are links to the research referenced in this infographic:
Here’s a link to last year’s infographic.
The bottom line: Happy Customer Experience Day!
This blog post is part of the 2014 CX Day Customer Experience Blog Carnival hosted here: http://community.cxpa.org/blogs/val-moschella/2014/10/07/cx-day-blog-carnival-cx-core-competencies
September 15, 2014 2 Comments
We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research.
If you like the infographic, then here are some other download formats that are made for prinintg:
You can find the referenced research on our Employee Engagement Resource Page.
The bottom line: Companies need to focus more on employee engagement Read more of this post
Customer Experience Matters® 
