Customer Experience Matters Monthly Journal

Every month, Temkin Group sends out an overview of it’s research, publications, and other activities. You can subscribe by hitting the button below.

Here are recent CX Matters Journals:

• March 2017: 2017 Temkin Experience Ratings of 331 Companies
• February 2017: CX Plans for 2017 & Engaging Outsourced Workers
• January 2017: Customer Experience Trends, Metrics, and the Year of Purpose
• December 2016: Loyalty Ratings, Online Customer Communities, and Happiness
• November 2016: ROI of CX, NPS & VoC Benchmarks, and Culture
• October 2016: CX Day with Barry Schwartz, Emotion Ratings,
  and Brand Promises
• September 2016: Effort Ratings, Emotional Loyalty, and Leadership
• August 2016: Mobile VoC, Web Experience Ratings, and Social Media Benchmark
• July 2016: Employee Engagement, Customer Service, and NPS Economics
• June 2016: Emotional Design, CX Maturity, and Australia 
• May 2016: Emotions, Trust, and Forgiveness
• April 2016: Temkin Experience Ratings, Future CX Organizations, and Process Improvement
• March 2016: Emotions, Employee Engagement, HR, and the CX Profession
• February 2016: CX ROI, Emotions, Plans for 2016 & Lessons in CX Excellence
• January 2016: CX Trends, Metrics, and Actionable Insights
• December 2015: Loyalty Index, B2B CX, and Tech Vendor CX Ratings
• November 2015: ROI of CX, NPS, and Voice of the Customer Maturity
• October 2015: CX Day Celebration, Journey Mapping & Culture
• September 2015: Beginner’s Guide to CX and Channel Preferences
• August 2015: Employee Engagement and Behavioral Experience Design
• July 2015: Positive Psychology, Web Experience, NPS, and Contact Centers
• June 2015: Customer Service & Effort Ratings, CX Maturity & Middle Managers
• May 2015: Celebrations, Forgiveness, Well-Being, and Social Media
• April 2015: Trust, Millennials, and CX Spending Plans