Voice of Customer (and NPS) Program Resources

Temkin Group has researched VoC programs within hundreds of companies and helps many large organizations apply leading-edge practices and get the most out of their customer insight efforts. Our focus includes many varieties of VoC efforts, including those that use Net Promoter® Score (NPS®) as a key metric.

Here’s a video on building a strong VoC program:

Here’s an infographic with great data on VoC programs:

1411_VoCInfographicTornVoC Program Assessment:

Download our free VoC program assessment tool and you can identify the maturity level of your VoC program and identify strengths and weaknesses of the program across our Six Ds of a closed-loop VoC program.

If you want to compare your results against the VoC programs at large companies, then download the Temkin Group report State of VoC Programs, 2015, which includes detailed benchmarking data from large firms.

VoC Research and Posts:

View all of our VoC content

Temkin Group works with many companies on their NPS programs and has researched 100s of other organizations. Take a look at our services on the Temkin Group website. I’ve assembled some research and blog posts to help you make the most out of these efforts:

NPS Research Reports:

NPS Blog Posts:

View all of our NPS content

Additional content that you may find valuable:

Sign up for our monthly CX Matters Journal

Net Promoter Score, Net Promoter, and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld.

One Response to Voice of Customer (and NPS) Program Resources

  1. Thanks for posting the wonderful resources. Lots of great information!

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