Temkin Group’s Industry-Specific CX Research
This page provides links to insights across many of the industries that Temkin Group covers in its research.
Industry-Specific Consumer Data
Many of our research documents contain data that is broken down by industry. Here are some of them:
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top
- Report: What Happens After a Good or Bad Experience, 2017
- 2017 Temkin Forgiveness Ratings: Advantage Rent-A-Car and ACE Rent A Car on Top
- 2017 Temkin Experience Ratings: 20 Industry Snapshots
- Report: 2017 Temkin Experience Ratings (U.S.)
- Customer Experience Leads to Recommendations (Charts For 20 Industries)
- CX & Loyalty: A Bad Experience Decreases Spending (Charts For 20 Industries)
- CX & Loyalty: Customer Experience Correlates To Buying (Charts For 20 Industries)
- Report: Temkin Loyalty Index, 2016
- Report: ROI of Customer Experience, 2016
- Report: Net Promoter Score Benchmark Study, 2016
- Data Snapshot: Channel Preferences Benchmark, 2016
- 2016 Temkin Emotion Ratings (Publix, Chick-fil-A, and Residence Inn Are the Leaders)
- 2016 Temkin Effort Ratings (Publix, O’Reilly Auto Parts, True Value, and Save-a-Lot Are The Leaders)
- USAA, Regions, and Amazon Top 2016 Temkin Web Experience Ratings
- Report: Economics of Net Promoter Score, 2016
- USAA and Publix Top 2016 Temkin Customer Service Ratings
- 2016 Temkin Experience Ratings: 20 Industry Snapshots
- USAA and Publix Top 2016 Temkin Forgiveness Ratings
- USAA, Credit Unions and Publix Top 2016 Temkin Trust Ratings
Tech Vendor (B2B) Data
We also do a lot of research on the B2B tech sector, surveying IT decision-makers in large organizations. Here’s some of that research:
- 2016 Tech Vendor NPS Benchmark
- 2016 Temkin Experience Ratings of Tech Vendors
- 2016 Tech Vendors: Product and Relationship Satisfaction
- 2016 Tech Vendor Client Success Ratings
Important Cross-Industry Content
These resource pages are valuable for CX professionals across any industry:
Customer Experience Matters® 