Chick-fil-A, Chipotle, and Hardees Earn Top Customer Experience Ratings for Fast Food Companies

We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

Chick-fil-A, Chipotle Mexican Grill, and Hardees deliver the best customer experience in the fast food industry, according to the 2017 Temkin Experience Ratings.

Chick-fil-A took the top spot out of the 24 fast food restaurants included in this year’s ratings, earning a score of 83% and coming in 2^nd place overall out of 331 companies across 20 industries. Chipotle and Hardees tied for second place, each with a rating of 82% and an overall rank of 4^th.

Chick-fil-A and Subway Earn Top Customer Experience Ratings for Fast Food Chains

We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers.

Chick-fil-A and Subway deliver the best customer experience in the fast food industry, according to the 2016 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

Chick-fil-A took the top spot for the fifth year in a row with a rating of 78%, putting it in 3^rd place out of 294 companies across 20 industries. Subway, meanwhile, came in second with a rating of 75% and an overall ranking of 12^th.

At the other end of the spectrum, McDonalds and Burger King tied as the lowest scoring fast food restaurants. Each received a rating of 65%, putting them in 100^th place. Only three other fast food chains failed to earn at least a “good” rating: Baskin Robbins, KFC, and Domino’s.

Overall, the fast food industry averaged a 71% rating in the 2016 Temkin Experience Ratings and placed 2^nd out of 20 industries. The average rating of the industry decreased by five percentage-points between 2015 and 2016, dropping from 76% to 71%.

Here are some additional findings from the fast food industry: