15 Top CX Posts From 2015

As the year comes to an end, I want to thank everyone who has been reading and sharing this blog. It’s a pleasure and an honor to be a part of your customer experience efforts, and I look forward to helping you drive even more success next year.

Before we move on to 2016, here are the 15 most-read posts from 2015:

  1. Seven Steps for Developing Customer Journey Maps
  2. Report: 2015 Temkin Experience Ratings
  3. Report: Net Promoter Score Benchmark Study, 2015
  4. 8 CX Trends for 2015 (The Year of the Employee)
  5. The Ultimate Customer Experience Infographic, 2015
  6. Don’t Confuse Customer Service With Customer Experience
  7. Free eBook: The 6 Laws Of Customer Experience
  8. 9 Recommendations For Net Promoter Score (NPS)
  9. Five Questions That Drive Customer Journey Thinking
  10. Report: Tech Vendor NPS Benchmark, 2015 (B2B)
  11. What is Customer Experience? (Video)
  12. Report: The Four Customer Experience Core Competencies
  13. Report: ROI of Customer Experience, 2014 (see updated 2015 version)
  14. 10 Customer Experience Factoids from 2014 (Infographic)
  15. Customer Experience Matters (The Video)

The bottom line: Good luck with your 2016 CX efforts!

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One Response to 15 Top CX Posts From 2015

  1. Carolyn Muise says:

    Bruce,
    We appreciate your partnership as we continue to provide best in class customer experience !!
    Look forward to working with you on this journey…

    Happy New Year!
    Kind regards,
    Carolyn

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: