Connecting Brands, Leaders, Employees, and Customers
January 9, 2015 2 Comments
I looked through Temkin Group’s 2014 research and picked out 10 interesting factoids. It was difficult to narrow down to 10 items that collectively provide a sense of the state of customer experience.
Click here to download a 18″ x 24″ poster version (.jpg)
The bottom line: We did a lot of research in 2014!
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
Customer Experience Matters® 
Reblogged this on Designing The Difference and commented:
Excellent CX insights for the New Year. Clearly businesses leader should focus on improvement workforce engagement and buy-in while developing strategies for CX maturity in their organizations.
This rocks!!!
Megan Kent Founder & CEO MKBG | 222 Broadway | NY, NY 10038 | megankentbrandinggroup.com | 917-561-0903
>