CX Metrics: Immature, But Improving (Infographic)

Here are some of insights from the report, State of CX Metrics, 2015.

2016TemkinGroupINFOGRAPHIC_CXMetrics

You can download (and print) this infographic in different forms:

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One Response to CX Metrics: Immature, But Improving (Infographic)

  1. Terry Cain says:

    What are discussion making topics on your graphic?

    Sent with Good Work (www.good.com)

    From: Customer Experience Matters <comment-reply@wordpress.com>
    Date: Friday, Apr 01, 2016, 5:06 AM
    To: Cain, Terry <Terry.Cain@Avnet.com>
    Subject: [New post] CX Metrics: Immature, But Improving (Infographic)

    Bruce Temkin, CCXP posted: “Here are some of insights from the report, State of CX Metrics, 2015. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18 x 24): poster in pdf, poster in png “

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