About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
I would LOVE to print this out in poster form… is a PDF or some other format available?
Gregg: You can now download the .pdf directly from the post…
This is such a fantastic resource! THank you so much for putting together! #delighted!!
Excellent insights !
Glad to see Customer Journey is gaining widespread awareness!!
Great piece Bruce. Love it
Excellent thoughts . would like to discuss something for CXPA. imvaswani@gmail.com