The Ultimate Customer Experience Infographic

As part of our preparation to celebrate CX Day on October 1st, we created this infographic.


Download State of CX infographic (.pdf)

The bottom line: Customer experience remains a valuable opportunity for many organizations


About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

7 Responses to The Ultimate Customer Experience Infographic

  1. Gregg Aamoth says:

    I would LOVE to print this out in poster form… is a PDF or some other format available?

  2. This is such a fantastic resource! THank you so much for putting together! #delighted!!

  3. Ramesh Rao says:

    Glad to see Customer Journey is gaining widespread awareness!!

  4. Tim says:

    Great piece Bruce. Love it

  5. Naval Vaswani says:

    Excellent thoughts . would like to discuss something for CXPA.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: