eBook: 25 Tips for Amplifying Empathy

Happy CX Day 2014!

25 Tips to Amplify Empathy_COVERAs I mentioned in my 14 Customer Experience Trends for 2014, this year will be the “Year of Empathy.” Given the focus on this key area, Temkin Group created the Amplify Empathy movement. So when we were thinking about our CX Day celebration, it seemed like a perfect fit for us to do something about empathy.

That’s why we created this free eBook: 25 Tips for Amplifying Empathy.

Download free eBookDownloadButton200w

The eBook discusses these tips from a wide variety of companies:

1410_25CXTipsThe bottom line: Pick a few tips to replicate and amplify empathy in your organization

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 Responses to eBook: 25 Tips for Amplifying Empathy

  1. Angela Bossie says:

    Your download button isn’t working for me in Firefox.

    Angela Bossie

    Angela Bossie

    Listen360 | Chief Customer Officer

    angela.bossie@listen360.com

    o 678.352.3006

    c 404.403.8508

    http://www.Listen360.com

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