2014 Temkin Ratings: Benchmarking Consumer Relationships
June 26, 2014 Leave a comment
We’ve been publishing the Temkin Ratings for four years. These ratings provide insights into how consumers evaluate their relationships with 100s of companies across multiple industries. In 2014, we examined 200+ companies across 19 industries based on a survey of 10,000 U.S. consumers. You can view a sortable list of results on the Temkin Ratings website.
Here are my posts that summarize the results for all of the 2014 Temkin Ratings:
- 2014 Temkin Experience Ratings (and 19 industry snapshots).
- 2014 Temkin Forgiveness Ratings
- 2014 Temkin Trust Ratings
- 2014 Temkin Customer Service Ratings
- 2014 Temkin Web Experience Ratings
Check out Temkin Group’s Industry-Specific CX Research Page with links to many reports with benchmark data across industries.
The bottom line: How do your customers rate their relationship with you?