Temkin Group’s (Exciting) Plans For CX Day 2016


IHC_logo1Last year, Temkin Group had a great time celebrating CX Day. This year, CX Day will be held on October 5th and we’re planning another exciting celebration.

Temkin Group has labelled 2016 The Year of the Emotion for customer experience. As you’ll see below, we’re continuing that theme in our CX Day plans:

  • Thought leadership video: Bruce will interview renowned author and thought leader Barry Schwartz, in a pre-taped webinar entitled “Infusing Humanity Into CX.”
  • Webinar with Jen. Jen Rodstrom will present The Fundamentals of Customer Experience at 9:00 AM ET
  • Webinar with Aimee. Aimee Lucas will present Building a Customer-Centric Culture at 1:00 PM ET.
  • Free research. Anyone who attends either of the two Temkin Group webinars will receive a code for downloading a free copy of the report, Lessons in CX Excellence, 2016.
  • Free eBook. We’ll be publishing a new eBook, “25 Tips for Tapping into Customer Emotion” that will be available to download for free.
  • CX and Emotion video. We plan to unveil an fun new video showing the importance of customer emotions in customer experience.
  • CX Infographic. We’ll publish a new version of “The Ultimate CX Infographic” that’s been very popular over the last few years.
  • Research discount. We’ll provide a discount code via twitter that will give a 15% discount on any research purchased during CX Day (12:01 AM ET to 11:59 PM ET).

The bottom line: Join Temkin Group in celebrating CX Day 2016!

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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