2016 Temkin Experience Ratings: 20 Industry Snapshots

June 6, 2016 2 Comments

Temkin Experience Ratings

We released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here’s a link to FAQ’s about the Ratings.

As a follow-up, we published blog posts that examine the results for each of the 20 industries. You can see links to all of those industry snapshots below:

1606_TxRIndustries> Airlines
> Auto Dealers
> Banks
> Computers & Tablets
> Credit Card Issuers
> Fast Food Chains
> Health Plans
> Hotels
> Insurance Carriers
> Internet Service Providers
> Investment Firms
> Major Appliances
> Parcel Delivery Services
> Rental Car Agencies
> Retailers
> Software Firms
> Supermarkets
> TV Service Providers
> Utilities
> Wireless Carriers

Temkin Ratings websiteYou can see the ratings of all companies on the Temkin Ratings website

Filed under 2016 Temkin Ratings, CCXP3 Organizational Adoption and Accountability, Customer experience, Industry Data

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 Responses to 2016 Temkin Experience Ratings: 20 Industry Snapshots

  1. maria says:
    September 21, 2016 at 12:39 pm

    we are looking reports about construction industries (drilling, pumping services, mechanical products, watering systems and others) do you have any experience about this?

    Reply

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