Off Topic: Young Adults Turn Off Baseball, Turn On Soccer

One of the things I noticed at this year’s Sloan Sports Analytics Conference is that teams were not as focused on the issue of losing younger fans. So I decided to see if there’s anything to worry about. While we don’t have data on kids, we do have lots of data on young adults.

I tapped into our 2012 and 2016 consumer benchmark studies to examine the percentage of of 18- to 24-year-olds who enjoy watching sports on TV. It turns out that:

  • The top 3 major league sports across all U.S. adults this year is football/NFL (56%), baseball/MLB (35%), and basketball/NBA (33%). For young adults, the top three are the NFL (46%), the NBA (38%), and soccer/MLS (23%).
  • Over the past four years, young adults have lost some interest in five of the eight sports we examine.
  • MLB has dropped the most (down 3.4 %-points) followed by NASCAR (down 2.6 %-points).
  • MLS has increased the most (up 7.1 points) followed by the NBA (up 2.5 points).

1603_SportsYoungAdults

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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