Connecting Brands, Leaders, Employees, and Customers
February 3, 2016 Leave a comment
Yay! I did it…
Yesterday, I completed my goal of tweeting 100 CX Tips in 100 days. If you don’t have time to read though all of the individual pieces of advice, here’s a word cloud from all 100 tips:
The bottom line: CX is built with customers, employees, and brand promises
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
Customer Experience Matters® 