eBook: 15 Tips for Engaging Employees
October 6, 2015 3 Comments
In honor of CX Day, Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary:
It is impossible for an organization to deliver a great customer experience without an engaged workforce. To help you engage your employees in your customer experience journey, we have compiled a list of 15 examples of how leading-edge companies are practicing what Temkin Group calls the “Five I’s of Employee Engagement”—Inform, Inspire, Instruct, Involve, and Incent—which you can modify and emulate at your own firm.
The links take you to a PDF of: 25 Tips For Amplifying Empathy not the one noted.
Jeffrey: The links have been fixed. Thanks.
Awesome…great