Data Snapshot: Media Use Benchmark, 2014

March 25, 2014 Leave a comment

1403_MediaUse_CoverWe just published a Temkin Group data snapshot, Media Use Benchmark, 2014. This is the third year that we’ve published the benchmark that examines how much time U.S. consumers spend using different types of media.

Here’s the executive summary:

In January 2014, we surveyed 10,000 U.S. consumers about their media usage patters and compared the results to similar data we collected in January 2013 and January 2012. Our analysis examines the amount of time consumers spend every day watching television, browsing the Internet (for both work and leisure), reading books (both print and electronic), reading newspapers (both print and electronic), listening to the radio, and using a mobile phone. This data snapshot breaks down the results by income level, education level, and age, paying particular attention to how media usage varies across age groups.

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Here’s an excerpt from the first chart (out of 12) that shows the hours/day that U.S. consumers use different media.

1403_MediaUsageYears

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Filed under Bruce Temkin Research, Customer experience, Temkin Group Research

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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