Assessing Global Interest in Customer Experience

I often look at the statistics for this blog to gauge the demand for my content in different countries. I decided to share a little analysis I did looking at the volume of blog readers by country over the last 90 days and comparing that with the GDP levels of those countries. This chart shows the top 15 countries in terms of my readership.

CXMattersvsGDP

I think this is a relatively good gauge of global interest in customer experience, although it probably underweights some regions where there might be more non-english activities around CX. Here are some observations:

  • U.S. is by far the largest market for CX, followed by the UK and then Canada
  • New Zealand has the most active CX interest for its size, followed by UK, U.S. and Singapore
  • Germany, Italy, France, and Spain have low relative levels of interest in CX
  • China, Japan, Russia, Mexico, and South Korea are in the top 15 in GDP, but not in the top 15 for my blog

The bottom line: U.S., UK and New Zealand show the strongest interest in CX Matters

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One Response to Assessing Global Interest in Customer Experience

  1. Tony Hillson says:

    Go little old New Zealand. It’s good to know that we are making an appearance!

    You are right, there is a growing appetite for Cx down here at the moment. In some ways we were late to the party, but our smaller scale affords some organisations the chance to move quickly once we realise a trend like this.

    Feel free to reach out if you would like to understand the market in NZ further.

    Regards Tony Hillson

    Director Service Design NZ Ltd

    Please excuse my typos

    Tony Hillson Mobile +64 21 392 621

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