Happy People Are More Productive Employees

I recently read an interesting article in Fast Company called Happy Workers Are More Productive: Science Proves It which discusses a UK study of 713 people. The findings make sense and match what we’ve seen, so I decided to do an analysis with our datasets.

Happiness is an element of our Temkin Well-Being Index, so we have a lot of data on it. I dug into our Q3 2013 Temkin Group Consumer Benchmark Study to examine the connection between happiness and productivity for more than 5,000 U.S. consumers. To identify “happy people” we selected the full-time employees who said that they are “always” or “almost” always happy. Our analysis compares those people to other full-time employees who report that they are less frequently happy. As you can see in the chart below:

  • Happy people go out of their way more for their employers
  • Happy employees try harder
  • Happy people take less sick time

1404_HappinessVsProductivityThe bottom line: Hire happy people and keep them happy!

 

 

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One Response to Happy People Are More Productive Employees

  1. I totally agree with you. Happy people+ Happy Employees= Happy Customers

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