My Text Analytics Panel Got All Goofy

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer…

Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht Club). I started the morning giving the keynote speech and ended the day by moderating a panel called ”Introducing your CFO to your Customer – Lessons Learned in CEM Funding.” (Believe it or not, that’s actually an interesting topic :-) )

As you can see in the video, Goofy walked in on us as the panel was coming to an end. I knew it was going to happen (thanks Keri), but the attendees and panelists didn’t know he was coming. It turned out to be a very appropriate ending to the first day of an event at Disney!

The bottom line: It’s okay to add some Goofyness to a business meeting.

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

3 Responses to My Text Analytics Panel Got All Goofy

  1. Sam says:

    Bruce, I can’t view the video. It says, “This is a private video. If you have been sent this video, please make sure you accept the sender’s friend request.”

  2. Bruce Temkin says:

    Sam: I think the privacy settings were getting in the way. Hopefully you can see it now.

  3. Tim Sanchez says:

    A perfect example of why Disney will always be the leader in customer experience. Thanks for sharing Bruce.

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