My Text Analytics Panel Got All Goofy

January 27, 2010 3 Comments

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer…

Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht Club). I started the morning giving the keynote speech and ended the day by moderating a panel called “Introducing your CFO to your Customer – Lessons Learned in CEM Funding.” (Believe it or not, that’s actually an interesting topic :-))

As you can see in the video, Goofy walked in on us as the panel was coming to an end. I knew it was going to happen (thanks Keri), but the attendees and panelists didn’t know he was coming. It turned out to be a very appropriate ending to the first day of an event at Disney!

The bottom line: It’s okay to add some Goofyness to a business meeting.

Filed under Customer experience Tagged with , ,

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

3 Responses to My Text Analytics Panel Got All Goofy

  1. Sam says:
    January 27, 2010 at 11:00 pm

    Bruce, I can’t view the video. It says, “This is a private video. If you have been sent this video, please make sure you accept the sender’s friend request.”

    Reply
  2. Bruce Temkin says:
    January 28, 2010 at 7:31 am

    Sam: I think the privacy settings were getting in the way. Hopefully you can see it now.

    Reply
  3. Tim Sanchez says:
    January 28, 2010 at 5:48 pm

    A perfect example of why Disney will always be the leader in customer experience. Thanks for sharing Bruce.

    Reply

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