Welcome Attendees of VoCFusion 2012

Hi Everyone:

I hope that you’re enjoying your time in Las Vegas at the VoCFusion event.

Here are a number of posts that contain research that I referenced in my speech:

Here are some additional resources that you may find valuable:

I also urge you to consider joining the Customer Experience Professional’s Association, a non-profit organization dedicated to helping professionals like you succeed!

Of course. please reach out to me if you need help accelerating your customer experience efforts.

Best regards,

Bruce Temkin
Customer Experience Transformist & Managing Partner
Temkin Group

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