Key Resources
- How Temkin Group Can Help You
- CX Matters Monthly Journal
- Temkin Group Workshops
- CX for Smarties, A Beginner’s Guide to Customer Experience
- Executive’s Guide to Customer Experience
- Voice of Customer (and NPS) Program Resources
- Employee Engagement Resources
- B2B Customer Experience Resources
- Temkin Group’s Industry-Specific CX Research
- CX Data Snippets For Presentations
Recent Temkin Group Research
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top June 2017
- Report: Employee Engagement Competency & Maturity, 2017 June 2017
- Report: The Shift To Customer Journey Insights May 2017
- Report: What Happens After a Good or Bad Experience, 2017 May 2017
- Report: The State of CX Management, 2017 May 2017
Upcoming Events
June 8 Aimee will speak in Chicago at: Employee Engagement Conference and Awards
June 14 & 15 Temkin Group workshop in Boston (SOLD OUT): Mapping and Improving Your Customers' Journey
June 19 & 20 Bruce Temkin will speak in Melbourne, Australia: Customer Experience Tech Fest
June 21 Temkin Group workshop in Melbourne, Australia: Customer Experience Leadership One-Day Bootcamp
June 22 Temkin Group webinar: The Shift to Customer Journey Insights
July 6 Temkin Group workshop in London: Customer Experience Leadership One-Day Bootcamp
July 7 Temkin Group workshop in London: Customer Journey Mapping One-Day Bootcamp
August 16 & 17 Temkin Group workshop in Boston: Driving Customer Experience Transformation
October 24 & 25 Temkin Group workshop in Boston: Mapping and Improving Your Customers' Journey
December 4 & 5 Temkin Group workshop in San Diego: Driving Customer Experience Transformation
Free CX eBooks
Recent Posts
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top
- 2017 Temkin Trust Ratings (U.S.): H-E-B and Mercedes-Benz On Top
- Report: Employee Engagement Competency & Maturity, 2017
- Sorry POTUS, But Good Business Does Require Heart
- CX Competency: Customer Connectedness (Video)
- CX Competency: Employee Engagement (Video)
- Don’t Miss Our Upcoming CX Workshops
- Human Beings Are Driven By Their Personal Predictive Analytics
- Introducing The Customer Experience (CX) Institute
- Report: The Shift To Customer Journey Insights
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