July 4, 2010 Leave a comment
Since it’s the 4th of July, I want to wish everyone who is celebrating the holiday a…
Happy Independence Day!!!
In honor of the holiday, I decided to repeat my post from last year that tapped into insights from a couple of our founding fathers.
Let’s start with a quote from John Hancock:
There’s only so many priorities that you can fund. What you choose to target, you need to win.
Here’s a quote from Samuel Adams:
Mankind are governed more by their feelings than by reason
Samuel Adams’ quote talks about the need for empathy, which is critical when dealing with customers and employees. This quote from the Cleveland Clinic captures the essence of how to think about your customer interactions: “The patient is not only an illness, he has a soul.”
When it comes to employees, this is a clear call for companies to focus on their corporate culture, which is why the first management imperative listed in my free eBook is “Invest In Culture As A Corporate Asset.”
The bottom line: Enjoy your 4th of July!