Prudential and USAA Earn Top Customer Experience Ratings for Insurers

Temkin Experience RatingsWe recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

Prudential and USAA deliver the best customer experience in the insurance industry, according to the 2017 Temkin Experience Ratings.

Prudential and USAA tied for the top spot out of the 16 insurers included in this year’s ratings, each earning a score of 76% and coming in 47th place overall out of 331 companies across 20 industries. USAA has earned the highest score for insurers every year since the Ratings began in 2011, and this is Prudential’s first year included in the rankings.

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