March 26, 2013 Leave a comment
We received 24 strong nominees, which highlights the strengthening ecosystem for supporting customer experience efforts. Here’s what a couple of the judges had to say about the nominees:
Kate Woodcock: “The breadth and depth of capability shown by all the submissions bodes very well for our still-maturing industry. We’re in good hands – with help from these organizations, companies that choose to commit to and adopt customer-driven change can expect to differentiate themselves in their industry and reap the rewards.”
Mila D’Antonio: “The winners and finalists demonstrate a real commitment to integrating their clients’ voice of the customer data across channels, and helping their clients enable customer-focused cultures. Their customers show proven results that a focus on the customer experience can directly correlate to financial benefits.”
Nominations were judged on rhe following criteria:
- Capabilities. What products and/or services do you offer that are uniquely able to help companies improve their customer experience?
- Results. How have you helped companies improve their customer experience and overall business results?
- References. What do clients say about your work?
For more information about the awards, visit the CX Vendor Excellence Awards page.
If you want to more information about the winners and finalists, I’ve included the first two sections of their nomination forms (“Company Overview” and “Make the Case”) below. Read more of this post