Customer Experience Strategies Summit in Toronto

Hello Summit Attendees!

I really enjoyed the event, but was sorry that I could not stay for the second day. Many people asked if they could get a copy of my presentation, so here it is…

Go ahead and download my slides (.pdf)

Here are some posts from my blog, Customer Experience Matters, with data and content that I referenced in my speech…

You might want to also check out my free eBook: The 6 Laws of Customer Experience

I urge you to consider joining the Customer Experience Professional’s Association:

Good luck on your customer experience journey. Let me know if Temkin Group can help.

Best regards,

Bruce Temkin
Customer Experience Transformist & Managing Partner

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