TV Service Providers & ISPs Earn The Lowest Customer Experience Ratings

Temkin Experience RatingsWe recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

AOL earned the highest customer experience score in the TV/Internet Service Providers industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.

Overall, however, the TV/Internet Service Provider industry averaged a 54% rating and come in last place out of 20 industries despite the average rating of the industry improving by seven percentage-points between 2016 and 2017.

The ratings for all providers increased between 2016 and 2017, with the exception of Cox Communications, whose score declined by one point. Charter Communications improved the most as it gained 12 points in the last year.

See our FAQs about the Temkin Experience Ratings.

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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