Tech Vendor Client Success Ratings, 2016

Are tech vendors helpful in making their IT clients successful? To answer that question, we surveyed 800 IT decision makers from North American companies with at least $250 million in annual revenues.

We asked the following question:

“How helpful are these IT vendors in making sure that your organization successfully achieves its desired value from the products and services that you have purchased from them?“

Responses are on a scale from 1 (not at all helpful) to 7 (extremely helpful).Temkin Group created the Client Success Ratings (CSR), which is the percentage of respondents who answered 6 or 7.  As you can see below, the average CSR is 63%, which is an increase from 61% last year.

Which tech vendors are the best and the worst? We examined client responses for 62 tech vendors and found that IBM software, Google, IBM SPSS, VMware, and HPE outsourcing have the highest CSR. At the other end of the spectrum, Trend Micro, Accenture outsourcing, Sun Microsystems, and Satyam have the lowest CSR.

You can purchase and download the dataset for $295.The dataset includes the detailed client success ratings for the 62 tech vendors listed in the graphic above, along with the results from 2015.