Happy 5th CXPA! From A Proud Founder

CXPA5th

Five years ago I announced the creation of the Customer Experience Professionals Association in a blog post called…

Announcing The CXPA; Customer Experience Professionals Unite!

In that post, I listed these objectives that co-founder Jeanne Bliss and I had for the CXPA:

  • There are many customer experience networking groups, but the industry has hit a stage where it needs a single, collective voice to map its evolution.
  • We want to help customer experience professionals embed customer experience management skill sets across their organization.
  • Our goal is to identify standards and best practice approaches and transfer those skills across the industry.
  • We want to ensure that that customer experience management continues to generate a vibrant set of opportunities for customer experience practitioners.

Five years later, we have a thriving global community of more than 4,000 customer experience professionals that has made strides across all of those objectives. Here’s a sampling of the great things that the CXPA has accomplished:

  • We’ve had 100’s of local networking events where CX professionals discuss best practices, network, and hang out with each other. I’ve had the opportunity to attend a couple dozen of these sessions and am amazed at how much energy there is when CX professionals get together.
  • Next week we’ll be holding our 6th Insight Exchange in Atlanta where more than 300 CX professionals will participate in an intense two-days of sharing. These are great events, that are unlike any others in the industry. Rather than focusing on one-way presentations, we create environments where people learn from and share with each other. This special sauce is called member-to-member, or just plain M2M. We also recently held our second European Insight Exchange.
  • We’ve also created CX Day, which is an annual celebration of great customer experience and the professionals who make it happen (mark your calendar for October 5th!). It’s an exciting day where CX professionals around the world join together.
  • There are amazing educational resources for members. Our online community offers great content, from CX tools to webinars. And our members actively share their learnings with each other through rich online conversations. They can even query a group of CX Experts to get answers to specific questions.
  • We’ve created a Mentor Match Program, where the CXPA connects individual members together to form mentorship relationships.
  • And one of the most important things that we’ve done is to create the Certified Customer Experience Professional (CCXP) designation. Having an independent certification system is a critical step in the evolution of our profession, Here’s what I wrote about being a CCXP.

I’ve been amazed to see the passion and commitment that our members have to the association and to each other. CXPA members are more than just people who pay an annual fee to belong to a professional association. We’re family.

I’m so proud to be a member of the CXPA family!

 

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: