10 Behaviors That Distinguish Purposeful Leaders

To better understand the behaviors that are most indicative of successful leaders, we asked 5,334 U.S. consumers who are currently employed to answer some questions about their direct managers. We asked them to rate the success of their manager as a leader within the organization and to describe how often those managers demonstrate 41 leadership behaviors that we tested (click to download full list of behaviors (.pdf)).

We compared the frequency with which very successful leaders demonstrated the behaviors with the frequency demonstrated by other managers. The behaviors with the largest gaps represent the most distinguishing characteristics of purposeful leaders. It turns out that these very successful leaders are much more likely to:

  1. Motivate other people to deliver their best work
  2. Help people understand complex situations by describing things in simple terms
  3. Help people make decisions by presenting clear options
  4. Motivate other people to work together to achieve a common goal
  5. Look beyond obvious choices to find innovative solutions
  6. Admit to his or her mistakes when there is a problem
  7. Help his or her employees identify and achieve their personal goals
  8. Make decisions that will help the organization achieve its long-term goals even if they do not benefit the organization right away
  9. Coach and mentor other people
  10. Communicate a clear and compelling vision of the future

1402_10TopLeadershipBehaviorsThe bottom line: Purposeful leaders help their people succeed

 

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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