OKC Thunder Achieves CX Excellence with Partners
January 18, 2014 Leave a comment
Last year, NBA’s Oklahoma City Thunder was one of the winners of Temkin Group’s Customer Experience Excellence Award. When Pete Winemiller, Senior Vice President, Guest Relations of the OKC Thunder heard of the victory, the first thing he asked was if they could get separate awards for each of their partners who help the team provide a wonderful fan experience.
Here’s a picture from the halftime ceremony at a recent game where the Thunder presented those awards to its partners:
Winemiller shared his perspective:
“Following-up as promised concerning the recent halftime presentation where the Thunder presented Temkin Group Customer Experience Excellence Awards to leadership from our Business Alliance Partners. This leadership group represents hundreds and hundreds of talented and skilled front-line team members who do A+ work caring for their Guests throughout the NBA season. Thank you again for recognizing the magnificent role our front-line team plays in making our organization successful.”
My take: First of all, it’s pretty cool seeing our Customer Experience Excellence Award in the hands of people on the Thunder’s court. I’m a huge Boston Celtics fan, but I’m rooting for the Thunder this year! More importantly, it was great to see the Thunder committed to its partners. What are you doing to embrace your partners in building a great experience for your customers?
The bottom line: Congratulations OKC Thunder… and your partners!