Customer Experience Plans for 2014

We recently asked the question, “What is your organization’s most important customer experience initiative for 2014?” Here’s a word cloud of responses from 176 companies (after we removed the words “customer” and “experience”).2014 plans176Orgs_WordleWhat do you see in this graphic? What are your plans for 2014? Check out our 14 Customer Experience Trends for 2014.

The bottom line: Good luck with your 2014 CX efforts!

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One Response to Customer Experience Plans for 2014

  1. amysantee says:

    A useful visualization for research consultants to see if research/strategy offerings are jiving with what decision-makers/clients are thinking about. Thanks!

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