U.S. Congress Recognizes CX Day on October 1st

Even if you barely pay attention to this blog,  it would be impossible to miss that October 1st is the first ever Customer Experience Day. I’m really excited about this wonderful idea to celebrate great customer experience and the professionals who make it happen. Temkin Group plans to celebrate the “CX holiday” with free research, webinars, eBooks, infographic, and 50 CX Tips.

Well, it turns out that we’re not the only ones who are looking forward to CX Day. The U.S. Congress has recognized October 1st as Customer Experience Day.

CXDay CertificateThe bottom line: If you care about CX, then join in the CX Day celebration!

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One Response to U.S. Congress Recognizes CX Day on October 1st

  1. Bill Skeet says:

    Am I the only one that finds it ironic that Congress shut down the government on the inaugural Customer Experience Day?

    Don’t get me wrong– I’m glad they are supporting this, but their actions appear to be pretty strong evidence that they don’t even understand what they are recognizing.

    If a company let disagreements among it’s members completely shut down the business, we would conclude that they are totally dysfunctional.

    I can’t imagine a stronger statement that an entity is out-of-touch with principles of serving it’s customers.

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