CX Tip #33: Adopt Coach K’s Five Fundamentals of Team Building

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CX Tip #33: Adopt Coach K’s Five Fundamentals of Team Building
(Purposeful Leadership, Employee Engagement)

Michael William “Mike” Krzyzewski known as “Coach K” owns the record for the most wins by an NCAA division 1 basketball coach. Coach K’s style is to empower, challenge, and inspire his players. He recognizes that wins are the byproduct of a team performing at its best. To understand his leadership style, here’s an overview of his philosophy on teams:

There are five fundamental qualities that make every team great: communication, trust, collective responsibility, caring and pride. I like to think of each as a separate finger on the fist. Any one individually is important. But all of them together are unbeatable.”

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About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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