Bosch and Whirlpool Deliver Best Experience in Appliances

February 26, 2012 Leave a comment

This post examines the six major appliance makers included in the 2012 Temkin Experience Ratings.

Bosch and Whirlpool tied for top spots in the major appliance industry, but all six companies earned “okay” ratings. Despite the tie at the top, the companies have different strength. Bosch leads in the functional component of experience, followed by GE. Whirlpool leads in the accessible component of experience followed by Bosch and LG. When it comes to the emotional component, Bosch leads, followed by LG.

Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.

The bottom line: Major appliance makers need to do better than “okay”

Filed under 2012 Temkin Ratings, Customer experience Tagged with , , , , ,

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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