FedEx Delivers Best Parcel Delivery Experience

February 25, 2012 Leave a comment

This post examines the four parcel delivery services included in the 2012 Temkin Experience Ratings.

FedEx comes out number one in parcel delivery services, slightly outpacing UPS and the US Postal Service. DHL, on the other hand, is well below the pack with a “poor” rating; the biggest issue is in the accessible component of the ratings.

Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.

The bottom line: DHL has some catching up to do

Filed under 2012 Temkin Ratings, Customer experience Tagged with , , ,

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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