The Four Customer Experience Core Competencies
June 15, 2010 10 Comments
Go to the updated version of this report
Temkin Group is happy to release this new Insight Report, The Four Customer Experience Core Competencies, which you can download for free.
This report describes the four competencies that companies need to master in order to build and sustain customer experience success.
Here’s the executive summary of the report:
Organizations that want to become customer experience leaders need to master four customer experience competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. Gauge how close your company is to being a Customer-Centric Organization using Temkin Group’s competency model to identify strengths and weaknesses.
I urge you to read this report, share it with others in your organization, and take the competency assessment which is shown in figure 3.
The bottom line: Start building your customer experience competencies