9 Management Principles From Dilbert’s Boss

I search for insights wherever I can find them: from business visionaries to cartooning geniuses. That’s why it seems appropriate to follow advice from Jack Welch with some thoughts from Scott Adams (creator of the Dilbert cartoon). In a recent blog post, Adams shares these management principles he uses in his restaurants:

  • Have fun. Loosen up.
  • Try something new. Often. Keep whatever works.
  • No penalty for a new idea failing. Trying is the thing.
  • Employees are more important than customers.
  • Stop asking Scott for approval. Just do it.
  • Managers get to see the financials.
  • Being a jerk to coworkers is grounds for termination.
  • Do whatever seems smart and fair to make customers happy.
  • Watch the competition closely and borrow their best ideas.

The bottom line: Good advice from Adams; even without Dilbert.

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One Response to 9 Management Principles From Dilbert’s Boss

  1. Pingback: Improve “Purposeful Leadership” In 2011 « Customer Experience Matters

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