The Best Of Customer Experience Matters, Volume #3

I can’t believe it, but this is my 150th post. So let me start with a big thank you to everyone who has been reading, linking to, writing about, and passing along my blog…


As I’ve been doing for every 50th post, I’ll mark this milestone with a retrospective of my last 50 entries. So here’s a look back at the major themes in those posts:

If you want to get completely caught up on my blog, also take a look at these previous “Best Of CxP Matters” posts:

The bottom line: If you enjoyed the first 150 posts, keep reading and tell your friends about this blog.

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One Response to The Best Of Customer Experience Matters, Volume #3

  1. Pingback: A Look Back At My First Year Of Blogging « Customer Experience Matters

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