The Best Of Customer Experience Matters — To Go!

For those of you that like to read things offline (on the train, plane, or wherever), I’ve created a .pdf version of the post “The Best Of Customer Experience Matters, Volume 1.”

Reading On A Train

How can you get it? Just click on the link below and download a 30-page .pdf file that contains the main post along with the other posts that are referenced…

The Best Of Customer Experience Matters, Volume 1 (.pdf)

The bottom line: Enjoy the reading!

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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