Temkin Group Job Posting: CX Analyst

Are you passionate about customer experience and have a successful track record of making a difference? If so, then we might have the perfect position for you…

We’re looking for a new member for the Temkin Group team, a Customer Experience (CX) Analyst. Who’s the right person? Someone who combines a strong passion for and a proven expertise in helping large organizations improve their customer experience and someone who combines intellectual curiosity with a history of getting things done.

The CX Analyst will conduct research and deliver advice to client organizations through written reports, consulting, client inquiries, and speeches. Successful candidates will help large companies drive changes across their organizations that improve customer experience and build customer loyalty.

Responsibilities:

The CX Analyst will work as part of a small team and is expected to:

• Develop a deep understanding of customer experience management best practices.
• Conduct research into key aspects of CX management, including voice of the customer programs, customer journey mapping, and employee engagement.
• Write research reports on best practices and current and emerging trends based on company surveys, large-scale consumer surveys, and interviews with CX practitioners and vendors.
• Consult with clients through teleconferences and in-person consulting days.
• Deliver speeches at industry-related events and client-sponsored events.
• Establish a presence as an influential speaker and thought leader on CX topics.

Requirements:

Temkin Group is a small company that is looking for a self-starter who has both a passion for and strong expertise in customer experience. The right candidate has:

• Hands-on experience leading CX management efforts within large firms, either as a practitioner or working for a vendor that supports large organizations.
• Experience working with and influencing senior executives of large companies.
• A strong record of academic achievement.
• Superior analytical, writing, listening, and presentation skills.
• The ability to travel 20% to 50% of the time.

Benefits of Joining Temkin Group:

We think this is a great opportunity because the CX Analyst will:

• Work on leading-edge customer experience research and advisory projects
• Work with some of the most recognizable brands in the world
• Build new skills and be professionally stretched in new ways
• Have a large impact on a small team
• Receive competitive compensation and a full benefits package including health insurance and a retirement plan

If this sounds like THE job for you…

Submit your resume with a cover letter describing why you think you’re a great fit for the job and how you meet the requirements listed above and send it to JoinUs@TemkinGroup.com.