AOL, Comcast Headline Customer Service Hall of Shame

I ran across a MSN Money-Zogby survey that lists “the 10 companies Americans love to hate.” Based on an online survey of 7,000 consumers who rated 140 firms in March, the article anoints the following 10 “winners” to its 2008 customer service hall of shame:

MSN Hall Of Shame

At the other end of the spectrum, the 10 firms that scored the best in the survey were: Marriott, Sheraton, Amazon.com, Hilton, Trader Joe’s, Google, Hampton Inn, Nordstrom, Whole Foods Market, and Holiday Inn.

The bottom line: Each of the firms on the hall of shame need to improve how it C.A.R.E.S!

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