October 7, 2014 2 Comments
As I mentioned in my 14 Customer Experience Trends for 2014, this year will be the “Year of Empathy.” Given the focus on this key area, Temkin Group created the Amplify Empathy movement. So when we were thinking about our CX Day celebration, it seemed like a perfect fit for us to do something about empathy.
That’s why we created this free eBook: 25 Tips for Amplifying Empathy.
The eBook discusses these tips from a wide variety of companies: