Top 10 Reasons I’m Proud To Be A CCXP

ccxp_logoYesterday I passed the exam to become a Certified Customer Experience Professional (CCXP).  Hip hip hooray!

Since I’m very excited about this for many different reasons across a variety of dimensions, I decided to share the top 10 reasons I’m proud to be a CCXP:

  1. We finally have a vendor-agnostic, independently-governed professional certification to recognize the many great people who work in the field of customer experience.
  2. I like the way my name looks with “CCXP” at the end of it.
  3. The CCXP establishes a common framework around six competencies required to succeed in the CX profession: Customer-Centric Culture, Voice of the Customer, Customer Insight, and Understanding, Organizational Adoption and Accountability, Customer Experience Strategy, Experience Design, Improvement, and Innovation, Metrics, Measurement, and ROI.
  4. I get giddy whenever I pass any test.
  5. The CCXP will bring additional credibility to the entire profession, making it more common for leaders in organizations to recognize that they “need to hire some CX professionals.”
  6. It would have been totally embarrassing if I had failed, because Parrish and I edited all of the questions.
  7. The CCXP will help sustain organizations’ focus and spending on CX, because executives will recognize that CX is an important discipline and not a fad.
  8. I can now match credentials with my friends who are doctors, lawyers, and accountants.
  9. The CCXP will encourage professionals to build and maintain their expertise at a high level, which will raise the overall quality of output from CX professionals.
  10. I’m proud of the Customer Experience Professionals Association (CXPA.org) for driving this forward and making it come to fruition. I remember the moment that the board of directors decided that certification was a key priority, it was at the CXPA Insight Exchange in San Diego two years ago. Since that moment, a lot of people have volunteered their time and energy to make the CCXP a reality. It’s a wonderful accomplishment for the entire CXPA community.

The bottom line: I’m proud to be Bruce Temkin, CCXP

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

6 Responses to Top 10 Reasons I’m Proud To Be A CCXP

  1. Vijay Yerra says:

    Cool… fee is little high for a student – any student plans?

    • Bruce Temkin says:

      Hi Vijay: The certification is not meant for students. It’s a professional certification that requires three years of direct experience as a customer experience professional plus a bachelor’s degree or five years of experience without a degree.

  2. Hi Bruce, I have worked for Oracle as a CX pre-sales consultant for the past 8 years. Part of my role has been learning the Oracle Journey Mapping methodology and have successfully facilitated two Journey Mapping workshops with large companies. Other aspects of my job, apart from normal pre-sales activities, has been to have discovery meetings with prospects, have a very good understanding of CX trends and I obviously know the CX products that Oracle sells.

    My question. I would like to write the CCXP exam but at the moment would have to sacrifice $100 if my application to write the exam is unsuccessful. Would it be possible for you, or someone from the CXPA, to verify I can write the exam without having to pay in advance?

    Thanks so much
    Lance Peppler

  3. Bob Azman says:

    I was surprised to learn that the closest testing center is located well outside the greater metro area in which I live – some 42 miles away. And that there are full months when it is not available. It might be nice to provide access to testing center locations in advance as that may have an impact on the ability of some people to access the training center.

    • Bruce Temkin says:

      Bob: Sorry about the inconvenience. The testing service we use has over 300 testing centers, but some people will still have to travel to take the test. I had to go 30 minutes for mine. The CCXP.org site has always provided access to the test locations, but we are making the link much more obvious. If the volume of certifications grows, we can evaluate shifting to a larger (and much more expensive) testing partner. I hope that the distance doesn’t keep you from going through the certification process.

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