Job Switchers Want A Better Work Environment

Why do employees look for new jobs? We decided to dig into that question in our recent consumer survey. Our study of more than 5,000 U.S. employees showed that two-third of employees are most likely to leave for a higher paycheck. But as you can see in the slide below, those who are actively looking for a job cite different reasons for leaving than those who are not.

We examined two groups of employees, those who are very likely to look for a new job and those who are not very likely to look for a new job. The job seekers are much less likely to say that they are leaving for higher pay. They are also 2.5x more likely to leave because of their work environment and twice as likely to leave for a better boss.

1311_EmployeeReasonsForLeavingThe bottom line: Why are your employees leaving?

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One Response to Job Switchers Want A Better Work Environment

  1. It makes sense that those who are very likely to look for a new job are seeking a better work environment. This information is not at all surprising to me.

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