The Ultimate Customer Experience Infographic

As part of our preparation to celebrate CX Day on October 1st, we created this infographic.

CX_infographic_SPLIT

Download State of CX infographic (.pdf)

The bottom line: Customer experience remains a valuable opportunity for many organizations

CX_Infographic_TemkinGroup

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

6 Responses to The Ultimate Customer Experience Infographic

  1. Gregg Aamoth says:

    I would LOVE to print this out in poster form… is a PDF or some other format available?

  2. This is such a fantastic resource! THank you so much for putting together! #delighted!!

  3. Ramesh Rao says:

    Glad to see Customer Journey is gaining widespread awareness!!

  4. Tim says:

    Great piece Bruce. Love it

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